Frequently asked questions
Common general questions
We get a lot of good questions—and we love answering them. We’ve compiled a short list of the most commonly asked questions people have for us.
If you have a question that isn’t answered here, please contact us.
This is a great question—and one we’re always happy to answer. If you’ll bear with us, there’s a lot to know about who we are and what we do.
Eco-Max is truly Green. We strictly formulate our products with plant-based ingredients derived from renewable and sustainable resources. As a result, our cleaners are safe to use and have an extremely low impact on the environment. For example, our Hypoallergenic Glass Cleaner is less toxic than vinegar!
Odour is a common problem in many cleaning situations. With this in mind, we’ve formulated many of our products to include 100% therapeutic grade essential oils—providing you with a natural, effective tool for dealing with pesky odours, all while receiving the aroma therapeutic benefits from the essential oils themselves. We will never incorporate synthetic fragrances into our cleaners and we’ve created hypoallergenic, fragrance-free formulations of our common household cleaners for sensitive individuals.
By choosing Eco-Max, you’re getting a leading natural cleaner that’s both safer to use and safer for the environment.
We manufacture Eco-Max in our own facilities located in Ontario, Canada.
Imports of Eco-Max to our distribution partner in the United Kingdom are made by sea. These shipments are independently certified as carbon neutral according to the Gold Standard best practice label. This standard is only conferred on carbon offset projects if they yield a high ecological and social benefit as well as long-ranging and verifiable emissions reductions.
Common ingredient questions
No, we don’t use any synthetic fragrances in our products. Our scented products are made with pure essential oil. You can smell the difference!
No, we don’t use dyes in our products. The colour you see is the colour of the blended raw materials we use.
No, we don’t use optical brighteners in our laundry liquids. Optical brighteners can cause allergic reactions and may pose other serious health risks.
No, we don’t use phosphates in our laundry liquids.
No, we don’t use animal ingredients in our products. Our products are registered with the Vegan Society.
The surfactants, or cleaning agents, in our products are based off of coconut and corn. In some cases, our raw material suppliers may substitute with palm oil from sustainable sources.
Our company believes in the sustainable production of the raw materials we use and is a member of the Roundtable for Sustainable Palm Oil, a not-for-profit that unites stakeholders from the seven sectors of the palm oil industry: oil palm producers, processors or traders, consumer goods manufacturers, retailers, banks/investors, and environmental and social non-governmental organisations (NGOs), to develop and implement global standards for sustainable palm oil.
No, they do not. Our Washing-Up Liquids, except for our Baby Bottle & Dish Wash, do contain a small amount of Sodium Laureth Sulphate to provide the foaming action customers expect.
The Sodium Laureth Sulphate we use in these products is vacuum stripped of 1,4-Dioxane. Additionally, we supplement these products with Aloe Vera to reduce the possibility of skin irritation from the use of this ingredient.
Common product questions
No, we don’t. We love animals!
Yes, they are. Our products are registered with the Vegan Society. We don’t use animal ingredients in our products.
Our products are UL ECOLOGO certified for reduced environmental impact. ECOLOGO Certifications are voluntary, multi-attribute, life cycle-based environmental certifications that indicate a product has undergone rigorous scientific testing, exhaustive auditing or both, to prove its compliance with stringent, third-party, environmental performance standards. We’re happy to say we meet and exceed ECOLOGO criteria.
Yes, this is completely normal. While we make every effort to maintain a consistent look across our cleaners, some of our products may differ in colour due to differences in ingredients.
Additionally, some of the plant-based ingredients used in our products naturally change colour from a clear, water-like appearance to a clear, straw-like colour over time. Not to worry, though—this change is purely cosmetic and will not affect the performance of the product.
Yes, you can use Eco-Max laundry liquids in both hot and cold water.
We use plant-based thickeners to thicken our laundry liquids. Over extended periods of time, it’s possible that the thickness of the product may change. If this occurs, rest assured that this change only impacts how the product pours and should have no impact on the performance of the product itself.
First, move fast and keep the stain saturated so that it doesn’t have time to set. Next, pre-treat the stain with our laundry liquid by pouring a small amount on the stain and gently agitating the area with your hands. Avoid using a brush as it may damage the fabric. Let the stain sit for a short time, then wash as normal.
Our laundry liquids are packaged in bottles with removable spouts. Simply pull out the spout and pour the remaining liquid.
Another option is to simply add a small amount of water to the bottle, swirl the liquid and pour.